Oracle HCM Cloud Lead
TechBangalore, Karnataka, India (on‑site at API Capability Center)Full-time
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About this role
Lead L2/L3 production support for Oracle HCM Cloud modules (Core HR, Recruiting, Journeys, Security). Troubleshoot and resolve employee data, hiring, candidate lifecycle, approvals, role provisioning, and security access issues. Own incident triage, defect analysis, root‑cause analysis, and ensure timely resolution within SLAs. Configure and maintain Core HR, ORC, Journeys, Redwood UI, Business Rules, and related processes. Manage HCM Security including RBAC, custom roles, data security, and segregation of duties. Partner with HR stakeholders, technical teams, and cross‑functional support groups to analyze problems, recommend solutions, and implement enhancements. Support quarterly releases, perform impact analysis, regression testing, and production deployments. Coordinate with Oracle Support for product issues and escalations. Produce support documentation, knowledge articles, issue logs, and handover materials. Support integrations and downstream impacts involving HCM modules and enterprise applications.
Why we're hiring
APi Group is expanding its global HR technology footprint and needs a senior functional lead to ensure the Oracle HCM Cloud suite remains stable, secure, and continuously improved. The role exists to provide L2/L3 production support, drive incident resolution, manage security access, and lead release‑management activities for a worldwide user base, thereby protecting critical HR operations and supporting the company’s growth across multiple industries.
What we're looking for
Oracle HCM Cloud functional expertise (Core HR, Recruiting, Journeys)
Production support incident management (L2/L3)
HCM Security and role‑based access control
Release management and testing
Stakeholder communication and documentation
Integration knowledge (ServiceNow, Jira, third‑party)